Amref Health

Vertical

Non-Government Organization

Sub-industry

Healthcare, Women, Children & Education

Project category

HR Transformation

Client

Amref Health Africa, is the largest international health development organization based in Africa. It is dedicated to finding African solutions for lasting health change in Africa. Amref Health Africa business plan had seven strategic directions (SDs), each defining focus areas that are critical for achieving AMREF’s health priorities and enabling the organisation to become stronger and more effective. The Directorate of Human Resources (DHR) and the Monitoring & Evaluation (M&E) Unit are jointly responsible, under SD7, both for organizational assessments and for ensuring that staff performance is rewarded based on contributions to changes in health-related outputs and outcomes.

www.amref.org

Problem Context

Amref wanted to develop SMART key performance indicators (KPIs) for their staff and integrate the proposed performance measurement tools with Results-based Annual Work plan & Budgets (RAWBs) and ensure compatibility with M&E framework.

Services Offered

Browne & Mohan consultants an as-is analysis of Amref Health Africa was conducted to understand organization, directives and goals, strategic plan, business plan, structure, RBM manual, how employees are allocated tasks and measured for outcomes, appraisal tools, and other systems. Browne & Mohan consultants used “Common Objective” PMS framework to develop organizational, departmental and individual KRA/KPI. These were validated through a beta roll out at Kenya Country Offices and based on the feedback KRA/KPI alignment with annual work and budget plan, and criteria to link performance and rewards for staff was finalised.

Key areas of Improvement

Business transformation:

  1. Common objective based KRA/KPI integrating various departments and roles
  2. KRA/KPI with M&E and RBM plans
  3. Nee rewards and recognition systems